FYI NewDay is the company that administers the Debenhams Mastercard and they’re a right bunch of incompetent, intransigent money grubbing twats. There. I think that covers it?
So why do I feel like this? Because I have a direct debit with them that pays off the full balance on the card every month – only last month, it didn’t work. No idea why. It just didn’t. So I contacted them when I noticed that the money had not gone out of the bank account and I checked the card on line. Seems the DD bounced – except when I rang my bank, they said it had never been presented. Never mind, they just slapped on a £12 fee for late payment, another £12 for a ‘returned’ direct debit, and £5 in interest because the balance hadn’t cleared. Like I said, money grubbing bastards – especially when I complained to them that they’d not taken the money in the first place!
Then on Monday I got a reply to my email. A standard letter saying ring them to discuss it. I thought “5p a minute for me to ring them to sort their balls up? Fuck ’em” – then on Tuesday I got a snotty letter informing me that my account was in arrears and that I should ring them to discuss payment! FFS!
I caved in and rang them. I had a 38 minute circular conversation with them – cost me £1.90 to try to sort out their cock up. Eventually, they refunded one of the £12 charges as a ‘gesture of good will’ ignoring the fact that by now any good will had flown the coop. The irk on the phone (a bloke called Zebi – I resisted asking if his second name was Dee…) kept telling me that it was down to my bank. That’s the bank I’d already spoken to on Friday who said NewDay had never asked for the money!!!
So I asked the irk who had the authority to refund these charges as he’d already told me he couldn’t. His reply? “I don’t know. I’ve only been here four weeks.” “Bloody well go and find out then!” No. Not interested. Not bothered. Couldn’t care less. They’ve got my money. They don’t care.
I got nowhere. Continuing circular conversation. More Magic Roundabout connotations sprung to mind. “You messed up” said Florence. “Fuck you” said Dougal. Boooiiinnng!!! “Hello Dougal and Florence” said Zebedee. “Fuck off, Zebedee” said Dougal and Florence…
Anyhow, a complaint has been registered. They will write to me. No doubt they’ll asked me to ring them to discuss it. At 5p a minute. Down to me. First ten minutes holding on in their queuing system.
The Debenhams Mastercard is now in pieces. I will never use it again. I will never shop in Debenhams again.
Fuck you, Debenhams. Fuck you, NewDay. Fuck you, Zebedee. You know where you can insert your credit card – and in ain’t in an ATM…