I’m a bit pissed off with Virgin Media. I came back from my holiday to find a snotty letter telling me that they are transferring my broadband account to TalkTalk and that if I don’t like it then I am free to fuck off elsewhere ‘without incurring a penalty’.
Why? Well it seems that Virgin only want customers who use fibre optic. I’d love to use fibre optic. In fact, I’ve received at least one letter a month from Virgin for the last two years telling me I should switch. So why haven’t I? Simple really. As it says in the aforementioned snotty letter, fibre optic is not available in my area. Duh? Why keeping mailing me then, Virgin?
I’m even more pissed off because I’m probably one of the few customers Virgin have had ever since broadband first became available. I’ve lived here nearly 10 years now and I was with them for some time before I moved. I even used them for dial up FFS!
So thanks a lot, Virgin. Have you any idea of the amount of work involved in telling everybody my new email address? No? Well, let’s face it – you really don’t give a fuck do you? Well, there’s banks, building societies, on line accounts with energy suppliers, anyone with whom I am signed up for paperless billing – the list is rather long and that’s without my friends, blogs I subscribe to, facebook, twitter, gravatar and fuck knows how many more. And then there’s all my wife’s accounts as well…
And the icing on the cake is that I have a web site on Virgin Webspace that will be deleted when they shove me over to TalkTalk which I will now have to find a new home for and in all likelihood I’ll have to rewrite big chunks of it.
But in fairness, I also got a welcome letter from TalkTalk who go to pains to point out that my new TalkTalk account will be cheaper than Virgin Media for the equivalent service – by a whole 4p per month FFS! What tosser decided to include that piece of earth shattering news in the letter, I wonder? Clearly they’ve been taking lessons in customer communication from Virgin.
So at the end of the day, it’s good to know that Virgin Media really value my loyalty to them after all these years.
* * * UPDATE * * *
Seems that Virgin read my post and they’ve replied. Judge for yourselves the quality of the conversation by clicking [here]