What is it about insurance companies that they feel they can all take the piss out of their customers? Why do they all assume that their customers are thick? (Well, OK. I will admit the I may on thin ground with that last one)
This month my house insurance comes up for renewal and sure enough along comes the quote from Direct Line who will for my convenience automatically renew the policy on my credit card. I need do nothing. Nothing that is except swallow the 20% increase in the premium. Well, bollocks to that for a start!
I shop around. Tesco offer me better cover with a lower excess for less than I paid Direct Line last year, so I took out the policy. Than I rang Direct Line to cancel the renewal. Many minutes of menu systems and muzac later, I get through to a person!
When I tell them I’m not renewing, they immediately reduce the price to less than last year and around £1 more than Tesco. I quite reasonably ask them why they didn’t quote me that price in the first place. Their reply? “We’d rather make no profit than lose a loyal customer.” FFS!
Well, hard luck Direct Line because I’m off!
Ironically, as I explained to the lady on the end of the phone, if they’d quoted me a couple of quid more than last year then I would have just let it renew and not bothered to shop around. They really haven’t got a clue have they?
+ + + UPDATE + + +
Just got a very nice lady called Amy from Direct Line leave the following on Twitter :
“It’s not our intention to cause frustration to any of our customers. Please DM me what’s happened as I’d like to help.”
I’m wondering which bit of the above she doesn’t understand? I thought I covered all the salient details.
No offence, Amy, but just read it…