You might remember a little while back I wrote a piece entitled “Fuck you Virginmedia” when my ISP of 20+ years decided it didn’t want my business and ignominiously dumped my account onto TalkTalk.
Well that was in February, so you can’t say that I haven’t given them a fair crack of the whip. Having said that, I can’t have been that confident because I’ve never used my TalkTalk email on the basis that if they turned out to be a shower of shit, my gmail account was ISP independent. Changing all the sites that use your email address is a real pain in the arsey-enda.
I’m now with BT broadband. Why? Well, I refer you to another article entitled “Fuck you Intelligent Finance” which you might recall dealt with my bank of over 20 years telling me they no longer wanted to deal with with current accounts and would I kindly fuck off elsewhere. Well, I did and went through the hassle of moving all my standing orders and direct debits. 29 in all. every one of them without a problem except for – you guessed it – TalkTalk.
I gave TalkTalk 4 weeks notice to change my direct debit. They didn’t. They tried to take it out of my old account and it bounced. Then they rang me up and told me I’d failed to pay them. When I tried to explain it was down to them not actioning the letter I sent them a month previously, the operator told me she was too busy to talk me, told me to ring back later and then hung up.
I tried to use ‘live chat’ on their web site to clear up the problem. Guess what? It doesn’t work. So I sent them an email instead. They didn’t read it and sent me a standard reply telling me I hadn’t paid. It’s a direct debit. They initiate it not me. I wrote another email. They sent me the same reply! They did suggest I make a card payment to clear the balance. I tried this. 5 times. Guess what? The screen doesn’t work. At this point I am getting seriously worried about an ISP whose own web site doesn’t work!
I rang them up . The call was chargeable. On the third attempt I actually got someone who seemed to know what they were doing. She took my card details, told me that she would put a note on the account so I didn’t get charged a £10 penalty for a failed direct debit. She admitted that TalkTalk only actioned the change of direct debit the day before they tried to take the money. If this was true, then it should have worked!
A couple of days ago, I got my bill through for this month. Guess what? £10 penalty charge for a failed direct debit. At this point I had already initiated the switch to BT. TalkTalk say that the £10 has been credited back to the account. I’ll believe that when the payment goes out on the 24th…
That was another – chargeable – telephone call. The operator said as I was leaving they had to read me certain terms and conditions. As I was paying for the call I told them to sod off – especially as they had already read them to me the last time I called.
The moral of the story is simple : If you are thinking of getting your broadband from TalkTalk then don’t. They are an absolute shower of shit…