You might recall that a short while back I was pissed off with Virgin Media for throwing my account over to TalkTalk without my permission because I don’t have fibre optic broadband in my street. I objected to their high handed arrogance.
Well, this week I’m pissed off with nPower. I transferred my gas and electric to nPower because, as the Government keeps telling us we should ‘shop around to save money’.
I was paying £67 a month for my utilities through M&S/Southern Electric and nPower were offering me a deal for £48 a month. No brainer is it – especially as I knew exactly what my consumption was for the previous full year, so I wasn’t using estimated figures.
Then the fun started. First nPower only charged me for half of my energy because they quoted me two amounts – one for gas and one for electric – and only collected one of them at £25. Their error not mine. After three months I got a bill based on an estimated reading despite the fact I had given them real ones. Now they want to increase my direct debit to £81 a month.
Why this is is totally beyond me. I can understand they might want to recoup the under-deduction and that’s fair enough. Now they want to charge me £542 a year for my electricity. However, based on their own figures (which are overstated anyway!) the calculation actually works out at £224 a year so they will be overcharging me by £26 a month.
Add to this that the consumption figures they have extrapolated are based on the usage during the heaviest quarter of the year and we are about to move into the summer months, the figures become even more ridiculous.
So I’ve filled in the forms to switch to Scottish Power who want to charge me – you guessed it – £48 a month! And to make sure that the right bunch of completely incompetent tossers at nPower can’t overcharge me this month, I’ve cancelled the Direct Debit.
Now it gets better, because I just received a snotty letter from the bunch of tossers at nPower telling me that they’re going to switch me to the higher standard tariff unless I reinstate the Direct Debit. Well, fuck you nPower. I’ll risk it…
All of this could have been avoided, of course, if aforementioned right bunch of tossers just replied to the email I sent them asking them to review the increase in the monthly payment and pointing out why it was wrong. But, of course, being a right bunch of tossers they didn’t bother.
Did I mention that nPower are a right bunch of tossers…?